Refund Policy

Last updated: 7 October 2026

Our 14-day refund promise

You may cancel your Nuvanta V1 Retail Sales Accelerator purchase and request a full refund by notifying nuvanta4, LLC within 14 calendar days after purchase. For this policy, purchase is when your payment is successfully confirmed. Day one is the day after purchase. You do not need to give a reason. This promise applies even if we have already sent your course-access details.

Your statutory rights are additional to this promise. If applicable law gives you a longer cancellation period or another remedy, that right still applies. The 14-day limit does not remove your rights for faulty, unavailable or misdescribed content or services.

How to request a refund

Email contact@nuvanta.sale with your name, checkout email and order or Stripe payment reference. A clear statement that you want to cancel is sufficient. If you do not have the reference, give enough details for us to find the purchase. You can also write to nuvanta4, LLC, 56 Broad St STE 45012 Boston Boston, MA, 02109 US. Keep a copy of your request.

Optional cancellation form

You can copy the following wording, but you do not have to use this form:

To: nuvanta4, LLC, contact@nuvanta.sale, 56 Broad St STE 45012 Boston Boston, MA, 02109 US.

I give notice that I cancel my purchase of the Nuvanta V1 Retail Sales Accelerator.

Order/payment reference:
Purchase date:
Customer name:
Checkout email:
Customer address:
Date:
Signature (only if sent on paper):

When and how we refund

We will issue an eligible cancellation refund without undue delay and no later than 14 days after receiving your cancellation notice. We may ask for reasonable information to locate the order, but do not require a reason for cancellation. We refund the amount you paid us using the original payment method where possible, unless you expressly agree to another method without extra cost.

We do not deduct our payment-processing fees from your refund. Your payment provider may need additional time to show the returned funds. Any separate financing arrangement is administered by that provider; we report the merchant refund through the relevant payment process. Contact us if the refund has not appeared.

After cancellation

We may disable course access when the purchase is cancelled or refunded. Stop using materials licensed solely under that cancelled purchase and remove retained copies, except where applicable law or separate permission allows you to keep them.

Pending, duplicate or problematic payments

A pending payment, such as an unpaid Multibanco reference, is not a completed paid purchase. If you want to cancel a pending order, contact us and do not pay the reference. Contact us if a cancelled reference is paid or you believe you were charged twice. We will investigate and refund amounts that should not have been charged.

If the course is faulty, inaccessible or not as described, contact us even after the 14 days have passed. We will address the issue and provide any remedy required by applicable consumer law. This policy does not restrict your right to contact your payment provider or a consumer authority.